Right of withdrawal
Right of withdrawal:
The customer has the right to withdraw from the contract within a period of fourteen days without giving reasons. The period begins with the day of receipt of the goods by the consumer. It is sufficient if the declaration of withdrawal is sent within the period. Excluded from this right are goods marked with "Sale" or "Used" as well as goods that have been manufactured specifically for the customer.
In the event of an effective revocation, the services received by both parties are to be returned and any benefits derived (e.g. interest) are to be returned. If you are unable to return or surrender the received goods or services as well as their uses (e.g. advantages of use) to us, or if you are unable to return or surrender them in full or in part, or only in a deteriorated condition, you may have to pay compensation for the loss in value. For the deterioration of the goods and for any use made of them, you must pay compensation only if the use or deterioration is attributable to a handling of the goods that goes beyond the inspection of the properties and functionality. The "examination of the characteristics and the function" means the testing and trying out of the respective commodity, as it is possible and usual for instance in the retail shop. You have to bear the regular costs of the return if the delivered goods ordered and if the price of the goods to be returned does not exceed an amount of € 40.00 or if they are at a higher price the thing at the time of revocation yet the consideration or a contractually agreed partial payment have not provided. Otherwise the return is free of charge for you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the goods, for us with their receipt.
End of the revocation instruction